1. Overview
At UTMUP, we strive to provide the best service possible. If you are not satisfied with your purchase, please review our refund policy below.
2. Eligibility for Refunds
- Refund requests must be made within 30 days of purchase.
- Only regular-priced subscriptions or products are eligible for refunds; discounted or promotional offers are non-refundable.
- Refunds will not be granted for accounts found in violation of our Terms of Service.
3. Non-Refundable Items
Certain services or digital products may not be eligible for a refund, including but not limited to:
- Used or partially used subscription periods.
- Custom or personalized services.
- One-time setup or onboarding fees.
4. How to Request a Refund
To request a refund, please follow these steps:
- Contact our support team at [email protected].
- Provide your order number and a reason for the refund request.
- Our team will review your request and respond within 30 business days.
5. Processing of Refunds
Once approved, refunds will be processed within 30 business days and credited back to the original payment method. Processing times may vary depending on your payment provider.
6. Changes to This Policy
We reserve the right to modify this refund policy at any time. Updates will be posted on this page.
7. Contact Information
If you have any questions regarding our refund policy, please contact us at [email protected].